We've been advertising with Google AdWords for a few months now, during which we spent several thousand euros.
The click quality is good. The prices are fair. Only one thing always bothered us: A complete lack of customer support or a contact person.
Ten days ago we issued the latest bank transfer to AdWords. After the money still hadn't arrived the next day we checked the paperwork and found a mistake. Unfortunately a bank employee missed a "7" in the reference number.
We wrote several emails; and tried online support, yet nothing happened.
We tried the public hotline (0180/1111134). After asking for an account number, an answering machine reefers to the online support and ends the call. What nerve!
We found out about another hotline. Since it is a third party company without any access to account data they couldn't help us.
Our Bank had a private Irish Number, to which they sent a fax, but nothing happened.
Our Lawyer sent a fax, and again there was no reaction.
We're still waiting for our money.
Dealing with Google is nearly inevitable, but be clear about one thing: Regardless whether you're paying or not - Google doesn't "give a shit" about you.
On a sidenote: We applied for Google AdSense. Just out of curiosity. We were rejected several times for dubious reasons ("Unsupported Language: German", "We can't disclose the reason at this time", etc pp). We're in favor of a regulative publisher policy, but still would like to understand the real reason for our rejection.
Apparently facebook's autocomplete-script for the friends search returns data it's not supposed to.
Even hidden profiles's friends are revealed. All you need is the profiles uid, which is public.
(...)
The url of the php script is:
http://www.facebook.com/ajax/typeahead_friends.php?u=*******&__a=1